Return & Refund Policy

1. Returns

We at Btameez, operated by MSECOM TECHNOLOGIES, understand that customer satisfaction is paramount. If you are not completely satisfied with your purchase, we offer a straightforward return process.

1.1 Eligibility for Returns:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns must be initiated within 7 days from the date of delivery.

1.2 Non-Returnable Items:

The following items are not eligible for return:

• Used or opened products for hygiene reasons.
• Items not in their original condition or missing packaging.
• Any product marked as non-returnable on its product page.

2. How to Initiate a Return:

To initiate a return, please contact our customer support team at [customer.support@btameez.com] within 7 days of receiving your order. Please provide your order number, a detailed reason for the return, and any relevant photos if applicable.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.1 Approved Refunds:

• If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

3.2 Late or Missing Refunds:

If you haven't received a refund within the specified timeframe, please check your bank account first. If the refund is not visible, contact your credit card company, as it may take some time before your refund is officially posted.

4. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [customer.support@btameez.com] for further instructions.

6. Contact Information:

For any questions regarding our Return and Refund Policy, please contact us at:

Email: [hello.btameez@gmail.com] 

This Return and Refund Policy is subject to change without notice. It is the responsibility of the customer to review this policy periodically.